FAQ

The Sekretariat Penyidik Pegawai Negeri Sipil is a government unit responsible for supporting the investigation process of civil servants in Cilacap. We provide administrative and coordination services to ensure the investigation process runs smoothly and transparently.

To file a complaint, visit our office in Cilacap or contact us via the phone number listed on our website. Ensure to attach supporting documents such as official letters or evidence of misconduct to expedite the verification process.

The investigation process typically takes 3 to 6 working days, depending on the case complexity. We are committed to resolving each case efficiently without compromising justice.

Yes, the services we provide for the civil servant investigation process are completely free of charge. There are no administrative fees or additional charges for the public.

We use strict data security systems in accordance with government standards to protect complaint information. Complaint data is only accessible by authorized personnel and will not be shared with third parties without permission.

No, our complaint service operates during regular business hours from 8: to 16:, Monday to Friday. For urgent matters, please contact us during these hours or use our online form available on the website.